Moove Connected Mobility is an expert and leading European
provider of automotive telematics. In cooperation with Geotab, Moove
connects vehicles generating relevant data and valuable insights to
improve the business of our customers. Moove serves large
international clients in more than 85 countries. Moove is part of
Mobinck.
Moove is looking for a
Customer Success Manager (DE/EN)
About the position:
As a Customer Success Manager you are the
face of Moove for the customer and all their stakeholders.
You guide the customer in successfully using our solutions. The
emphasis of this role is on building and maintaining strong customer
relationships, empowering stakeholders through targeted training,
and periodically evaluating and improving performance. Your
proactive approach ensures Moove's added value for the customer
remains clear and relevant. You play a crucial role in ensuring
customer satisfaction and promoting customer success.
You are part of the Operations team, an international team of 6
people (Implementation Manager, Customer Success Managers, Support
Engineer) where we collaborate in English language. In your client
portfolio there will be German and international (English speaking)
customers.
Our head office is in Utrecht (NL), and your working location will
be Dusseldorf. You also have the option to work partly from home.
From Dusseldorf you work with your fellow CSM’ers based in Utrecht
and Munich. In Dusseldorf you join our office with Moove’s German
sales team.
Tasks and responsibilities:
- Customer relationship management:
- Actively contribute to building and maintaining sustainable
and strategic relationships with customers.
- Act as a trusted advisor to clients, gaining a strong
understanding of their business needs and objectives.
- Implementation and Onboarding:
- The implementation process of a new customer is managed by
your colleague, the Implementation Manager. You as a CSM take
over the process and provide support where necessary with the
onboarding and training of various stakeholders.
- Together with the Implementation Manager, you are
responsible for carefully tailoring product functionalities to
the specific needs of each customer.
- Quarterly Performance Reviews:
- Planning and conducting quarterly reviews with customers to
discuss performance, objectives and future collaboration based
on data from the customer database.
- Analyzing data on the customer database. You provide insight
into the value delivered last quarter and can identify and
present growth opportunities for both Moove and the customer.
- Customer Feedback and Analysis:
- Actively collect customer feedback and use it to improve the
customer experience.
- Identifying upsell opportunities and proactively sharing
with the Account Manager.
- Analyzing data in the customer database to discover trends
and share valuable insights with the CSM team.
- KPI management:
- Monitor and report KPIs related to the telematics program,
customer satisfaction, retention and growth.
- Developing strategies to achieve and exceed set goals.
Qualifications and skills:
- Higher / Academic level of education
- At least 3 years of experience in a customer-facing role.
- Excellent communication and collaboration skills in German
and English, both oral and written. Preferably, you are a native
German speaker. If not, you have multiple years of experience
communicating professionally in German in a customer-facing
role.
- Proven track record in building successful customer
relationships.
- Technical affinity and quick understanding of complex
products/services.
- Problem solving skills and proactive attitude.
- Result-oriented and able to work under pressure.
What kind of company will you work for?
Moove was founded in 2017. Not so much a start-up anymore but
still organized that way. Our team communicates directly, has an
informal culture and works well together. We are 16 all together and
most of us are in the digital hub in Utrecht, The Netherlands at the
WorldTradeCenter. As a team we work closely together to serve our
A-brand customers with the best of our knowhow on automotive
telematics. You will experience our multi-national approach in the
team but also from our customer base. Our people come from all over
the world and are really dedicated to their job. They push on
development, sales, operations and are always improving customer
relationships. We go the extra mile for our customers.
Trivia knowledge about Moove
Moove, Toogethr, Fleet Support and XXImo jointly form Mobinck, a
company which brings together different solutions of mobility and is
part of AutoBinck Group. AutoBinck is a healthy Dutch family
business with a market experience of 118 years, a total revenue of 1
billion euros and 1600 employees.
What will you get from us?
- Good terms of employment
- A lot of responsibility to fully own your customer(s)
- Be part of Moove and a really nice team if we might say so…
Kontakt
Do you see this position as a good next
step in your career and want to join our team at Moove?
Please take the first step in your new adventure and apply
for this position!
https://www.careers.autobinck.com/vacancies/customer-succes-manager-308951/apply